Quality Control as a Competitive Tool for Small Scale Enterprises in Nigeria
1.1 BACKGROUND OF THE ESSAY
The dynamic changes in the environment particularly as they affect the tastes and aspirations of consumers underscore the need to respond effectively to challenges posed by the changes. On account of the deregulation of our economy, competition has become a major challenge that chief executives must meet effectively to remain in business. Most managers agree that if an organization is to be successful, it must change continually in response to significant development, such as customer needs, technological breakthroughs, and government regulations (Eke, 2001).
Globalization of market and operations forces organizations to rethink their quality problems and in turn their overall organizational competitiveness. To be successful in this global market, organizations should dedicate themselves to improving productivity and quality in a timely and collaborative manner (Dobyns and Crawford, 1994).
In recent times, the concept of customer services has risen to the center stage of modern business. As a result of this development, the management vocabulary is now replete with all kinds of technologies that are used to describe the same thing, customer service. Among these terminologies are customer satisfaction, customer care, customer relations, etc (Nwosu, 1996).
To achieve world-class customer service, Total Quality Management (TQM) techniques, supported by management commitment and good organization will provide objective means of improving quality and hence the overall organizational competitiveness (Christopher, 1994).
Total quality management is among the new techniques which modern organizations now employ with very good effect to secure and keep their customers permanently satisfied. To this end, the Power Holding Company of Nigeria is not expected to be left out of this struggle by organizations, to remain relevant, gain a deeper insight into customers’ expectations of services and the strategies that could be implemented to achieve a closer fit with wants and needs as well as excel in the face of the present competitive environment. Total quality management is therefore a way of managing to improve the effectiveness, efficiency, flexibility, and competitiveness of a business as a whole (Christopher, 1994).
The role played by the small business has a vital input in the socio-economic and welfare development of any nation cannot be overestimated. There is no doubt that poor quality culture has been the bane of management in Nigeria.
Problems of meeting products specification, oftentimes, product fail to meet the specification required by customers because of assignable causes like; defective materials used, improper setting of equipment, operational errors, manpower, etc. it is not worthy of mention that it cost the same amount to produce products units problems of variation in the quality of the product.
It is against this background that the writer intends to write on quality control as a competitive tool for small-scale enterprises in Nigeria.
1.2 OBJECTIVES OF THE ESSAY
The objective of the essay is to examine quality control as a competitive tool for small-scale enterprises. The specific objectives are:
a. To examine the prospects of TQM in small-scale enterprises.
b. To identify if the culture of small-scale enterprises will favor the application of TQM in the organization.
c. To assess the effect of environmental factors on the application of TQM in small-scale enterprises and organizations at large.
1.3 SIGNIFICANCE OF THE STUDY
The essay is important because it will make a tremendous contribution towards improving small-scale enterprises. In Nigeria generally, some organizations have adopted the concept of TQM with little or no literature and academic research undertaken to stress the importance of quality in an organization.
The essay will help in determining the prospects of TQM in small-scale enterprises. This will in no small measure increase performance in terms of profitability and customer satisfaction and thus contribute to knowledge in the field of quality management.
It is hoped that this essay will serve as an avenue for managers to adopt the recommendations in handling the TQM for better economic development which will invariably lead to customers’ satisfaction. The essay will also be of immense significance to managers and future researchers who wish to probe further study on the topic
1.4 SCOPE AND LIMITATIONS OF THE ESSAY
This essay work will be confined to quality control as a competitive tool for small-scale enterprises in Nigeria.As a management paradigm based on the principles of total customer satisfaction, employee involvement, and continuous improvement.
The emphasis, in a nutshell, shall focus on TQM, as a concept that holds that no matter how well you are already doing you can always do better.
In the course of this essay, the writer encountered some natural limitations which made it difficult but did not affect the result of the essay. In every write-up, finance is supreme the insufficiency of funds hampered the speed and thoroughness of conducting this essay work. The time limit given for this study deprived the researcher of the opportunity of covering all the expected areas of the essay. All these were constraints encountered in the course of the essay.
Copyright © 2023 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0
If you like this article, see others like it:
- Research Application Global Business Assignment Sample
- The Impact of Inventory Valuation Methods on Financial Report Statement
- The Role of Capital Market in the Development of Small Scale Businesses in Nigeria – PDF
- Small and Medium Enterprises (SMEs) and Employment Generation
- Working Capital Management as a Tool for Business Survival