COMPUTERIZATION OF CUSTOMER SERVICES IN NIGERIAN BANKS
ABSTRACT
This write up is an attempt to throw more light on the computerization of customers services in Nigeria banks have been poor this is because customers claim that the bank services is slow and their time is mostly wasted. But on the side of the bank. They have to ensure that the transaction are properly recorded with the sole purpose of having a satisfactory record to dis-aviod misappropriation and frond be some disgruntled elements.
This is the basis function of any bank but unfortunately this function seems to cause most of the banks inability to meet customers demand with the computer being the fastest mode of data processing, Nigerian bank has how employed the use of computation customer services, which has proven to improve their performance. In view of this research project to analyze the use of computer in customers services in Nigerian banks with the main purpose of identifying problems, advantages, disadvantages and also suggesting variable ways of enhancing good or better customers services in Nigerian Banks talking about the United Bank for Africa as a case study.
CHAPTER ONE
INTRODUCTION
1.1 GENERAL BACKGROUND OF THE STUDY
The United bank for African plc has it’s antecedents rooted in that of its processor. British and French bank limited. The British and French bank Limited itself, metamorphosed from Banque National Pource commerce et al industries of paris (establish in 1952) Massrs E.G. Humgerbulher and C.H. Baker arrived in Nigeria in the early 1949 from BNCL, Paris.
But men made the British and French bank, Mr. Hungenblulen left shortly after the bank was established while Mr. Baker stayed back for few years as aim officer. Another big influences are the establishment of the bank was Mr. Herte Wroche. He was the head of the international division at BNCI and contributed immensely to the rapid growth of the new bank. In May, 1949, the British and French Bank began, operation in Nigeria, at 117, broad Lagos, which today house apart of the kin’s way stocks complete. The bank occupied a floor of the building at the function of Danies and Broad street, the Bank official opened to business in December 1949 with a staff strength of about 12.
The bank when public under French man who was seconded from BNCI Paris in 1960 in accordance with the policy and intention of the French owns of the bank to sell of some of its shares to Nigerians. On February 23 196, the United Bank for Africa Plc was incorporated to takeover the asset and liabilities of the British and French bank. The official opening of the bank for business under the new name was on October 3rd 1961. Its registered office was at 129129 broad street, Lagos with it establishment UBA became the first Bank among the international banks operating in Nigeria at the to be registered under the Nigerian law.
Its paid up capital was over four million the following banking were.
– British and French bank
– Bank Nazi onaledell laurro of Italy
– Moute Dei Paschi desiena of Italy
– Banks Trust of New York, USA
– Amsterdam Rottedam Bank of Holland
By 1961 the bank had grown from the its one office structure to 10 Branches located in Lagos, Kano, Kaduna and Porthacourt from that time the bank starts to grow strength to strength. Today UBA Plc has over two hundred and fifty branches spread across the country with experience staff posted to every branch. It has a string capital base and rated as third strength. Bank in the country interms of capital base and asset
1.2 PROBLEM STATEMENT
Findings and research about this research project problem is critical and serious in banks because of the increase of employment of unqualified staff and poor service render to customers in banking industries over the years (1998-2002) appears to indicate unambiguously the lack of computerization of customers services in the banking industry is the main cause of those defects
Low productivity among the commercial banks are also cause by lack of computerization of customer service of bank and are hardly solved without the use of computers in the banking industries.
1.3 AIMS AND OBJECTIVESOF THE STUDY
Generally, before any research is carried out there most be an aim to that exercise this are the aims:
– Analyzing the role of computer in the activities of the bank as its effect on customer services.
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